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Monthly Archives : October 2017

FixStream Unveils Industry-first AIOps Platform for Oracle ERP

Out-of-the-box discovery and correlation of Oracle ERP business processes and transactions with infrastructure

Preserves speed of digital transformation and breaks down the barriers of communication between IT and business operations.

SAN JOSE, Calif. (October 2, 2017) –FixStream, an award-winning Artificial Intelligence for IT Operations (AIOps) vendor, announced today the commercial availability of its solution for Oracle ERP, an industry first.

“The business is accelerating so quickly that IT organizations need to reinvent how to manage and operate their business-critical processes, or risk having their competition leave them behind,” said Mike Jude, research analyst, Frost & Sullivan. “FixStream provides an industry-first end-to-end correlation and visualization of Oracle ERP transactions and metrics that is a real game changer, and a critical AIOps platform that I believe IT Operations will kill to have in their networks.” 

Enterprises are accelerating their digital transformation and increasing their dependency on critical business processes that run on Oracle ERP. The business impact of an ERP outage or poor performance could be dire – service outages could cost enterprise $72k per minute.*

At the same time, enterprises are rushing to hybrid cloud seeking both business agility and security, increasing its adoption rate 3x in the last year.**

 The adoption of new digital processes while migrating to hybrid cloud will require IT and business operations to closely cooperate and to gain a shared visibility into the end-to-end process, from business transactions all the way to the underlying infrastructure.

Today’s domain-centric tools don’t correlate business transactions with application services and infrastructure events, making troubleshooting in a hybrid cloud environment ever more complex. 

 FixStream, an Oracle Gold Partner, facilitates digital transformation by automating the discovery and mapping of critical Order-to-Cash and Procure-to-Pay processes to the underlying application process flows, hosts, backend databases and infrastructure entities such as switches, routers and storage arrays.

“EMA named FixStream a leader in Advanced IT Analytics after careful evaluation of its unique capabilities for mapping service interdependencies to business-driven objectives, breaking down the barriers of communication between IT and business operations,” said Dennis Drogseth, vice president, Enterprise Management Associates. “This leadership is exemplified in FixStream’s move to support Oracle ERP Cloud with distinctive capabilities to address business outcomes in context with service performance with native ease and dynamic currency.”

FixStream 6.0 provides out-of-the-box support for Oracle ERP 12.X, Oracle Real Application Clusters, Oracle VM hypervisor and Oracle Fusion Middleware in on-premises, hybrid, public or Oracle ERP cloud deployments.

“FixStream provides a powerful analytics platform that delivers the industry’s first end-to-end view of Oracle ERP transaction flows correlated with applications and infrastructure in hybrid IT environments,” said Bojan Simic, founder and chief analyst, Digital Enterprise Journal. “FixStream can be deployed in few hours thanks to its out-of-the-box discovery of Oracle ERP applications and delivers instant tangible value to business and IT operations.”

FixStream 6.0 can be deployed to proactively address business process issues, such as Order to Cash, in a hybrid environment. In such a scenario, the customer could run an Oracle ERP instance in the Oracle Cloud and interact with enterprise services for tax calculation, authentication and identity service that are hosted on-premises in the customer data center.

For instance, should the number of pending orders increase beyond the expected threshold during a specific period, because of the system failure while doing credit check, FixStream 6.0 can automatically detect that the root cause was a CPU starvation issue in the VMs in the customer premise where the Oracle database is deployed for credit check.

“Oracle ERP Cloud is growing at a very rapid rate, 280 percent just in the last quarter,” said Sameer Padhye, founder and CEO of FixStream. “With FixStream 6.0, the vast Oracle customer base can now run their key business processes in a hybrid cloud environment more efficiently, at lower cost while gaining key operational insights through end-to-end correlated visibility.”

This year FixStream was named a Gartner “Cool Vendor” and a “Leader” by EMA for Advanced IT Analytics and won the Red Herring Top 100 North America award.

* Digital Enterprise Journal – 2017

** Forbes – 2017

About FixStream

Watch FixStream’s Vision Video

FixStream accelerates the delivery of new digital services. It provides analytics and visualization of business transactions correlated with application services and infrastructure (such as compute, network and storage) and their associated faults and alerts for a complete view in real time of a customer’s hybrid IT. Customers have deployed FixStream to automate root cause analysis of business transactions and applications, optimize IT resources and reduce infrastructure cost, accelerate technology migration to hybrid cloud, and reduce compliance risk and audit costs. For additional information, visit http://www.fixstream.com/, or connect with FixStream on LinkedIn and Twitter.

AIOps Platform for Oracle ERP


Bishnu Nayak, CTO

“The cloud is the only way to leapfrog from where you are to where you have to be and do it at a compelling [total cost of ownership; TCO] that’s both secure and drives the level of innovation,” said Oracle CEO Mark Hurd, sharing one of the five cloud predictions to come true by 2025.

Oracle strongly predicts and also executes on the strategy of digital disruption that will motivate companies to replace last year’s IT systems, including ERP, with an emerging cloud-based ERP solution. In 2016, a major transformation began that allowed CIOs to modernize their more than 20-years-old financial, supply chain and other core applications using cloud technologies. The maturity of cloud technologies in the last few years has offered IT executives a low-risk and agile platform to transform their business processes.

Though there is a strong push and incentive to run Oracle ERP as a public cloud, it’s likely that a significant number of enterprises will run their Order to Cash (O2C) or Procure to Pay (P2P) business processes in a hybrid environment where proprietary core applications will still continue to stay in customers’ on-premise private data centers.

Enterprise will consider one of three deployment options to run their O2C business flow:

  • Entirely in a public cloud. This is typically the case for medium-scale businesses.
  • Entirely on-prem (or on a private cloud). This is typical of very customized, complex or highly critical processes.
  • In a hybrid environment. This will likely be the case for most large-scale customers.

Fig:1 Three deployment models of Oracle ERP

As excited as I am thinking of the possibilities for innovation from cloud enablement of critical business process such as O2C and P2P, I see the challenges CIOs and infrastructure and application operations team will face during this transformation.

Some of these challenges include:

  • Business risk with migration to a hybrid cloud.
  • Complexity with troubleshooting business issues within the entire O2C process stack.
  • Management of capacity to deliver the quality of service.
  • IT compliance, auditing and reporting becomes cumbersome, requiring FTEs.

In addition to these operational challenges, CIOs will have to ensure lower TCO to run the business processes with required business SLAs, drive innovation and support business units to drive revenue.

I strongly believe an Artificial Intelligence platform for IT Operations (AIOps) platform, embedded with insights powered by big data analytics and machine learning algorithms with visibility into the moving pieces across business process, application and infrastructure entities, is the solution IT executives are looking for.

We at FixStream follow this trend very closely and have partnered with Oracle to address this issue for Oracle ERP customers. FixStream’s industry-recognized, emerging AIOps platform provides the correlation, analytics and visualization for the ERP environment deployed in a hybrid cloud. It correlates across three very important layers: business processes such as O2C and P2P; application components such as Oracle ERP, Fusion Middleware and other legacy environments; and compute, network and storage supporting these application entities.

Although the FixStream platform is extensible for all enterprise applications and business processes, I am going to focus on the O2C process to explain its capabilities and business value proposition.

1) Discovery

FixStream smart discovery is agentless. With just two user inputs – read-only user account credentials (we call it “service account”) and an IP address range – FixStream discovery scans through each IP and auto-discovers physical and virtual compute, storage and network entities, including configuration data, interface and links, and services running in them.  

2) Topology Mapping

FixStream discovery delivers the end-to-end topology of hybrid environment out-of-box which shows connections between network, storage, and compute entities across hypervisors, VMs, VNFs, physical server, network and storage entities.

3) Application Discovery and Dependency Mapping

FixStream auto-discovers the logical groups of interconnected service flows that represent critical applications such as ERP, tax applications, and credit and collection applications. The group entities are then automatically associated with the underlying physical and virtual compute, storage and network entities to build the application dependency maps. These become the foundation for operational use cases.

4) Business Process Hierarchy Mapping

FixStream’s platform provides an intuitive drag and drop UI interface for users to create the business process hierarchy. For example, O2C business processes can be quickly created by simply grouping Oracle ERP and Tax Service where the Oracle ERP application is running in the cloud and Tax Service is running on-prem, accessing external services. The application dependency map is auto-computed for the business process once the user completes the grouping.

5) Operational Analytics and Event Correlation

Operational data such as server performance metrics (CPU, memory, IO, disk), network performance (bandwidth, interface I/O, CPU, memory), storage (IOPS, latency, throughput etc.), log events, network faults thru SNMP and other alerts and metrics are fed to the FixStream platform from various sources using its open API ingestion layer.

The events are stored in a time series and correlated and analyzed via machine learning algorithms for patterns and anomalies to conduct root cause analysis.

6) Dashboard

Dashboards are personalized views keeping the users’ needs in mind. There are two categories of dashboards the FixStream platform provides: business and operations. Business dashboards are tailored for CIOs and VPs of Business Ops to derive insights into business process health and associated infrastructure health. Operations dashboards, on the other hand, use widgets to provide deep visibility into infrastructure.

Let’s walk through a real customer scenario and how the FixStream platform helped provide the solution to a problem.

Customer Oracle ERP is deployed in Oracle Cloud and is interacting with enterprise services for tax calculation, authentication and identity service and tax services hosted on-prem in the customer’s data center. The number of pending orders increased beyond the expected threshold during a specific time period because of a system failure while performing a credit check. Upon investigation, the root cause was a CPU starvation issue in the VMs in customer premise where Oracle DB was deployed for applications doing credit checks.

The FixStream platform automates identification of the root cause and visually pinpoints the issue in close to real-time, reducing the time required to detect the root cause from hours to minutes.

The dashboard widget for O2C business process will not only show the business metrics, but further organize them into legitimate business problem categories such as inadequate credit score or system errors. System errors include performance and health issues in compute, storage, network, application server and DB log files. The analysis of the business metrics is done in a time series to quickly pinpoint the exact window where there are system failures.

The system will then navigate the user to the event correlation window and provides visibility into the system components for the selected time. Event correlation algorithm analyzes server performance alerts, application service alerts, log events, network fault and performance alerts in time-series. It not only identifies patterns for root cause analysis but also provides recommendations for resolution and predicts issues before they impact business.

This clarity and specificity helps operations team to quickly identify the root cause of problems impacting the health of O2C business process flow and reduces MTTR from hours to minutes.

In summary, the FixStream platform can help businesses realize ROI in a number of key ways:

  • Reduce TCO of O2C Business Process
    The TCO of O2C business processes comprises many different factors, including: cost of infrastructure and software; operations costs/FTEs dedicated to the business process; cost of downtime; and MTTR to fix the problem. FixStream provides insights to reduce MTTR of O2C process from hours to minutes, and provides analytics for resource optimization and auditing and compliance across a hybrid environment. Discovery and mapping is automated by the platform across cross-vendor, cross-technology domains, drastically reducing the need for domain-specific operations teams. With the cost of an hour of service downtime ranging several hundreds of thousands of dollars, and the average MTTR around 4.2 hours (DEJ), the FixStream platform is positioned to reduce the TCO of O2C processes by millions of dollars.
  • Increase Revenue
    The FixStream platform provides the needed visibility into the O2C business process, improving the assurance of the service, increasing the brand reputation, and lowering business risks that are the key recipes for revenue growth.
  • Improve Innovation
    Enterprises can now automate the operations process via the FixStream platform and divert operations resources to the development of innovative services. The FixStream platform removes the barriers and business risk of rapidily deploying new innovative solutions.

Check out http://fixstream.com/erp/ for more information, as well as the 5 Steps to Successful Digital Transformation webinar, to watch a demo of FixStream 6.0 in action!