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Monthly Archives : July 2018

Accelerate the Pace of Digital Transformation by Modernizing IT

Accelerate the Pace of Digital Transformation by Modernizing IT

By Enzo Signore

Digital transformation is at the top of every CIO’s agenda. It is no longer just an IT challenge; digital is changing economic fundamentals, industry dynamics, and competition on a global scale.

The scope and scale of digital-driven change has evolved in the past several years and organizations have invested substantial time and money to keep up. It continues to grow. IDC estimates spending on digital transformation will exceed $2 trillion in 2019 and 40 percent of all technology spending will be for digital transformation technologies. Sixty-four percent of IT executives expect to deliver significant value from digital technologies in the next two years.

Despite this rapid growth, IDC also predicts that 75% of CIOs and their enterprises will fail to meet all of their digital objectives in 2018. IT is struggling to keep up with the fast evolution of digital technology as well as the emergence of newer technologies and how they will affect the current strategy. The pace of change has accelerated and it is overwhelming IT organizations.

There are many reasons why digital initiatives fail but the one reason we are addressing in this post is that digital has created a completely new set of issues for IT.  Digital has created a new level of complexity never seen before that continually drains resources and budget.

IT is Drowning in Complexity

It is easy to see why digital transformation is falling short. IT is coping with; soaring consumer expectations, the steep learning curve of new technology, supporting legacy systems, lack of skilled talent, the lightning fast evolution of new technology, a variety of disparate tool sets, and the inability to see all physical and virtual entities in the infrastructure limiting the ability to optimize performance. The complexity is multidimensional.

A recent survey of 1200 global IT and business professionals found that IT complexity causes revenue impacting performance problems once every 5 days. Forty-eight percent of millennials would abandon a site or app if it fails to load in 3 seconds while the typical IT organization monitors less than 5% of their apps for performance and availability. Senior managers in marketing, e-commerce, IT, customer service and software development are wasting approximately 10 hours per week trying to find and fix unexpected digital performance issues.

We at FixStream have seen this challenge repeatedly at our prospective customers. Recently, we visited a company that used 17 different tools to monitor infrastructure, applications and services. Each tool has its own portal, its own alert system, and is owned by a different department. There is way to correlate the data generated from each of these disparate tools. When there is a critical alert, support staff emails back and forth between departments to gather information needed to identify root cause – MTTR can take hours while the business is at a standstill.

The survey mentioned above also found that on average, a single transaction uses 82 different types of technology, and containers can live in a microservices environment for as little as 10 seconds. It is no wonder why IT struggles to keep up.

In addition, as cloud computing evolves, it is becoming more complex, and more challenging, even for those who do it very well. Most enterprises now manage a multicloud infrastructure. A recent VMware survey found that the average IT team works on eight clouds, each having its own native management and monitoring tools. Multiple clouds bring more choices to the enterprise however there is a tradeoff; with more choices, there is more complexity.

Organizations continue to invest in network, computing, storage and application resources; however, despite continued investments IT cannot holistically see what is in their infrastructure and they have difficulty pinpointing root cause of performance issues. They do not have the ability to correlate millions of data points generated from all of the tools used across the physical and virtual infrastructure.

To mitigate the complexity for digital success, organizations need to be able to visualize the relationships between infrastructure elements (such as the physical and virtual connections at the networking layer), between an application and its infrastructure (for instance, by application mapping to the supporting infrastructure), and between the business transactions and the applications.

Modernizing IT

Traditional, domain-centric monitoring and IT operations management is no longer adequate in today’s dynamic virtualized environment. These older systems cannot correlate the onslaught of data various IT domains create and they’re unable to provide the insights IT operations teams need to proactively manage their environments. CIO’s will not be viewed by the organization as strategic partners until they can get current situation under control and mitigate the risk of lackluster performance or all out failure.

The answer is AIOps – Artificial Intelligence for IT Operations. AIOps are software systems that combine big data and AI or machine learning technology to enhance and partially replace a broad range of IT operations processes and tasks, including availability and performance monitoring, event correlation and analysis, IT service management, and automation. (Source)

AIOps is dramatically simplifying IT operations by automating IT ops processes and tasks. The business benefits are many.

  • AIOps provides unprecedented visibility into IT operations. It can automatically correlate millions of data points across the entire stack; apply machine learning so that IT can increase end-to-end business application assurance and uptime.
  • AIOps optimizes IT and 
reduce costs by automating 
root cause analysis 
and accelerating technology 
migration. It frees up an amazing amount of resources, reduces waste thus making the corporation so much more efficient, which in turn can focus on innovation and can accelerate its business transformation to drive higher financial results.
  • AIOps also has the power to do this across IT, aligning IT with LOB. For example, between infrastructure and application/business operations, and between IT and the LOB creating a more efficient organization.

AIOps in Action

Does AIOps sound too good to be true? Take a closer look at what it has done for these organizations. Click to download each case study to learn more.

  • Reduced MTTR Nearly 4x – Rapid Root Cause Analysis reduced MTTR from hours to minutes and delivered significant ROI to a global digital services company in just two months.
  • Provided End-to-End Converged Data Center Visibility supporting 12 million subscribers.
  • Auto-discovered over 2000 Configuration Items and relationships in 30 mins correlating applications services with infrastructure across worldwide data centers.
  • Reduced MMTR for Oracle ERP user and performance metrics KPI from hours to minutes.

Enzo Signore is Chief Marketing Officer at FixStream.

FixStream AIOPs Platform Now Available In The Oracle Cloud Marketplace

FOR IMMEDIATE RELEASE

For Media Inquiries:
Dana Harris
978.440.8392
[email protected]

FIXSTREAM AIOPS PLATFORM NOW AVAILABLE IN THE ORACLE CLOUD MARKETPLACE

Oracle Cloud Customers Can Use FixStream AIOps Platform to Predict Business Application Issues Across Hybrid IT

SAN JOSE, CA —July 9, 2018FixStream, a leading provider of solutions for Artificial Intelligence for IT operations (AIOps) and Gold level member of Oracle PartnerNetwork (OPN), today announced that its AIOps platform is now available in the Oracle Cloud Marketplace offering added value to Oracle Cloud application customers.  The FixStream AIOps Platform offers one of the industry’s first visual Artificial Intelligence platform to predict business issues across hybrid IT by providing correlation, machine learning and visualization for an Oracle environment deployed in a hybrid cloud to quickly and visually detect issues in real-time, reducing MTTR from days and weeks to minutes.

The Oracle Cloud Marketplace is a one-stop shop for Oracle customers seeking trusted business applications and service providers offering unique business solutions, including ones that extend Oracle Cloud Applications. Oracle Cloud is the industry’s broadest and most complete public cloud, delivering enterprise-grade services at every level of the cloud technology stack including software as a service (SaaS), platform as a service (PaaS), infrastructure as a service (IaaS), and data as a service (DaaS).

“With the integration with many Oracle products, such as Oracle ERP Cloud, Oracle JD Edwards, Oracle Real Applications Clusters (RAC) and Oracle Fusion Middleware, FixStream provides IT Operations with one of the industry first multi layer correlation and predictive analytics across business KPI’s, application and infrastructure entities, automating the discovery and mapping of critical business processes to application process flows, hosts, backend databases and infrastructure entities such as switches, routers and storage arrays,” said Sameer Padhye, Founder and CEO of FixStream. “FixStream’s participation in the Oracle Cloud Marketplace further extends our commitment to the Oracle community and enables customers to easily reap the benefits of our AIOps solution. We look forward to leveraging the power of the Oracle Cloud to help us achieve our business goals.”

The Oracle Cloud Marketplace offers an intuitive user interface to browse and search for available applications and services, as well as user ratings and reviews to help customers determine the best business solutions for their organization. With its new automated application installation features, customers can easily deploy provider business applications from a centralized cloud interface.

About FixStream
FixStream is the Artificial Intelligence company for IT Operations. With FixStream, IT operations can now get real-time insights and powerful analytics across business, operations, applications and infrastructure to prevent outages and increase revenues. Its out-of-the-box Artificial Intelligence for IT Operations (AIOps) platform offers industry-first end-to-end visibility to quickly correlate, visualize and predict business application issues across an enterprise’s entire hybrid IT stack. For additional information, visit http://www.fixstream.com, or connect with FixStream on LinkedIn and Twitter.

About Oracle PartnerNetwork

Oracle PartnerNetwork (OPN) is Oracle’s partner program that provides partners with a differentiated advantage to develop, sell and implement Oracle solutions. OPN offers resources to train and support specialized knowledge of Oracle’s products and solutions and has evolved to recognize Oracle’s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to be recognized and rewarded for their investment in Oracle Cloud. Partners engaging with Oracle will be able to differentiate their Oracle Cloud expertise and success with customers through the OPN Cloud program – an innovative program that complements existing OPN program levels with tiers of recognition and progressive benefits for partners working with Oracle Cloud. To find out more visit: http://www.oracle.com/partners.

Trademarks
Oracle and Java are registered trademarks of Oracle and/or its affiliates.

Uncovering and Improving Control of IT Assets

Uncovering and Improving Control of IT Assets

By Sameer Padhye

The demise of the CIO has been greatly exaggerated. In fact, at one point, CIO stood for Career Is Over. Most people in the job can tell you that their focus and responsibilities has significantly evolved in the past several years in response to new business challenges and disruptive technologies. As technology has become embedded in most parts of the business, the position of the CIO has expanded. In fact, a 2018 Forbes Insight paper (The Challenges for Tomorrow’s CIO) reveals that…

“over four out of five CIOs believe their role has increased in importance over the last five years”.

CIO’s are more essential than ever.

While they are driving IT strategy across the enterprise, CIO’s are still responsible for day-to-day operations and budgets of the IT department. Maintaining a balance between these competing priorities can be a challenge.

Keeping a Lid on IT Assets and Investments

In response to the digitization of business processes, organizations are investing millions of dollars in IT infrastructure and tools, often without a clear view what they already own. This lack of visibility increases system vulnerabilities and security risks, as well as squander IT budgets and personnel.

Keeping tight controls on IT assets and infrastructure is one way that innovative CIO’s can safeguard and manage their complex disparate system environment.  To start, they need full disclosure and listing of their IT assets, including hardware, network, software, and IoT devices. But today’s distributed and hybrid IT infrastructure has become too complex and opaque to manage manually.

Auto discovery of data from all the disparate sources and devices across the IT environment helps IT leaders build and maintain a reliable, up-to-date inventory of resources. This knowledge will enable better budgeting, troubleshooting, capacity planning, maintenance and effective management of all system assets.

Detecting and Taming Technology Sprawl

When IT does not have full visibility into their environment, it exposes the business to risks and additional expenses. The problem is made worse by:

  • LOB Funding IT Purchase Decisions– In many businesses, funding for technology solutions has spread throughout the business. In the Forbes Insights survey mentioned above, 54% of CIOs noted that their company’s business units are more involved in selecting their own technology, and 74 percent say it’s more important to align with business stakeholders on IT acquisitions.
  • Shadow IT acquisitions– If IT isn’t providing a solution that employees want, chances are they will go off and obtain it anyway, without IT being involved in the decision. These “shadow IT” tools can create ongoing security, compliance and workflow vulnerabilities, along with driving up IT costs and workloads. Once those solutions become outdated or unsupported, they require expensive maintenance and don’t adapt to new business needs. And, while IT may not own all the IT purchase decisions, they are still responsible for making sure nothing goes wrong.
  • Redundant Solutions Drive Up Expenses– Point and/or redundant solutions are not just expensive to purchase, but to maintain and support. This diverts IT staff from value-creating activity; redundant technology can also waste money on software licenses that don’t deliver the right functionality to the business.
  • Overly complex IT environments are messy and vulnerable to problems– When business acquire new divisions, set up transactions with partners/vendors, or bring in new enterprise applications, some legacy solutions may be duplicated and no longer needed. They also drive the need for system interfaces and the number of platforms that must be supported. The more interfaces you have, the more fragile your system, and the harder that system is to maintain.

Key to Success: Gaining Insight into the full IT system architecture

The proliferation of IT systems and tools across the enterprise has created a more complex integration environment. But there are new tools available to help uncover system assets and simplify IT management. Auto discovery solutions can identify all the physical and virtual infrastructure components in a hybrid IT environment by automatically collecting data across the IT domain.

With auto discovery, you can develop a complete picture of the network, the IP devices on the network, the applications and services, along with their relationships and interdependencies. The result is an application map that illustrates the relationships among all IT entities, which will help with system diagnostics, migration planning, and root cause analysis down the line.

Updated insight into your organization’s application and IT infrastructure resources can lead to a better understanding of the interdependencies between system components. This Use Case illustrates how FixStream’s Auto Discovery solution helped a global semiconductor company increase visibility and develop dynamic topology maps of all their datacenters worldwide.

Sameer Padhye is founder and CEO of FixStream.

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