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Monthly Archives : August 2018

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FixStream and Cherwell Software Announce Strategic Collaboration to Automate the Detection and Resolution of IT Issues

www.prnewswire.com

Joint Solution to Integrate AIOps with ITSM and Accelerate Digital Transformation

SAN JOSE, Calif. and COLORADO SPRINGS, Colo.Aug. 20, 2018 /PRNewswire/ — FixStream, a pioneer in solutions for Artificial Intelligence for IT operations (AIOps), and Cherwell Software, a global leader in enterprise service management, today announced a strategic collaboration designed to accelerate digital transformation. The two companies will integrate their technologies to provide customers with a next-generation IT Operations solution leveraging machine learning with workflow automation to help more quickly and accurately find, predict and resolve ITSM (information technology service management) issues.

Modern IT environments are dynamic and IT Operations lack real-time, accurate visibility across their hybrid IT environments. Moreover, modern enterprises are now accelerating their digital business transformation, increasing the complexity of their IT environment while raising their expectations of performance and uptime of critical business applications.

“We are bringing a new approach to IT Operations that combines big data with machine learning to improve and automate key ITSM processes,” said Sameer Padhye, Founder and CEO of FixStream. “Our integration with Cherwell will automate the discovery of entities and their relationships across datacenters and the ingestion of the accurate inventory into Cherwell’s CMDB. This will reduce the complexity of how enterprises identify issues across their IT infrastructure and save millions in revenue by predicting outages in the future.”

FixStream will demonstrate the new joint solution at the Cherwell Global Conference in Colorado Springs, CO on September 18-20, 2018. The joint solution will integrate FixStream’s AIOps solution with Cherwell’s workflow automation software – the Cherwell® Service Management platform – and quickly detect patterns to predict and prevent future business outages across an enterprise’s entire hybrid IT stack.

FixStream first creates an accurate and real-time inventory of the physical, logical and virtual entity across the IT stack via an agent-less auto-discovery process. It then automatically updates Cherwell’s Configuration Management Databases (CMDB), correlates business transactions with applications and infrastructure, visualizing operational issues in the context of the business applications, and then applying machine learning to detect patterns and predict outages so that they can be fixed before they occur. IT staff can now identify and visualize in seconds the sequence of correlated events across datacenters as well as automate the root cause analysis of critical business processes, increasing CMDB accuracy.

“Facilitating IT Operations has always been at the core of our business and we are seeing massive opportunity with the rise of AI technology in the space that is likely to continue to spread across the enterprise,” said Matthew Peeples, Vice President of Strategic Partnerships. “We are excited to work with FixStream to help our customers leverage machine learning and automation to further drive productivity increases.”

About FixStream

FixStream is the Artificial Intelligence company for IT Operations. With FixStream’s industry-first multi-layer correlation, visualization and prediction of business application issues across an enterprise’s entire hybrid IT stack, IT operations can now get real-time insights and powerful analytics to prevent outages and increase revenues. For additional information, visit http://www.fixstream.com, or connect with FixStream on LinkedIn and Twitter.

About Cherwell Software

Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit: http://www.cherwell.com.

For Media Inquiries:

Dana Harris, Red Javelin
978.440.8392
[email protected]

SOURCE FixStream

Faster Problem Resolution with AI-Enabled Predictive Analytics

Outdated Technology and IT Complexity Hampers Issue Resolution

The exponential growth of real-time business transactions, coupled with dynamic hybrid and software-based technologies, make even routine IT operations difficult when using outdated domain-centric tools. As application environments become more complex and distributed, and change more frequently, there are more failure indicators generated than what can be investigated using traditional approaches.

Detecting and diagnosing system problems manually is time-consuming and cumbersome. Inadequate IT operations management tools complicate the identification, analysis and resolution of system issues, as IT specialists struggle to establish a clear, complete view of what’s happening across the various technologies. As a result, operations teams often lack the insight needed to proactively monitor, troubleshoot and manage system environments. This hampers IT’s ability to detect and resolve incidents when a system disruption occurs.

AIOps – Fixing IT Problems Before They Happen

Powered by machine learning, AIOps has advanced analytical capabilities to help IT organizations forecast and resolve system issues. Using its artificial intelligence capabilities, AIOps can be taught to observe and recognize patterns and anomalies over time. Then it will be able to automatically analyze massive amounts of digital data, correlate leading indicators, and use historical behavior to help predict what could happen next. Power of analytics combined with correlation across IT domains delivers contextual operational insight. The insight gained from reviewing the results can help your team predict and prevent business outages, even before they cause actual problems.

AIOps can be taught to examine data trends and provide an early warning whenever it discovers possible issues. For example, the application can detect trends and patterns within the “noise” of millions of system incident reports, helping analysts uncover potential risks and performance issues. By automatically applying proactive and predictive insights, AIOps can help IT organizations diagnose and resolve system threats and performance risks, forestalling a damaging outage. This increases system uptime and performance, driving better outcomes for the business.

When system outages do occur, the predictive insights from AIOps can speed up root-cause analysis and remediation. By quickly and accurately diagnosing the root cause, your team can find and fix problems faster, often reducing downtime from hours to just minutes. The result is optimized system availability and enhanced business operations.

Conclusions:

AIOps predictive analytics can provide up-to-date insight into your organization’s entire application and IT infrastructure resources, which can lead to a better understanding of the interdependencies between system components. This provides CIOs with valuable knowledge to better manage the increasing complexity and dynamic nature of their sprawling hybrid IT architectures.

The FixStream AIOps platform can quickly predict business application issues across an enterprise’s entire hybrid IT stack. Using its end-to-end view across all domains, the AIOps platform helps customers rapidly identify issues and predict outages, so they can save time and solve problems faster. For more information on how FixStream’s AIOps Platform can predict failure points across hybrid IT stacks, read our press release.

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