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Monthly Archives : June 2019

Not All AIOps Solutions are Created Equal

As our market evolves, a number of AIOps solutions have entered the market. It is hard to discern the differences between the offerings. This article helps you understand the core features that you should look for when evaluating these types of solutions. This article was previous published in DZone.

As enterprises accelerate the digital transformation of their business, they’ve increased their dependency on always-on, high-performing business processes. As such, it’s critical that these mission-critical applications perform optimally and are always available to users. To improve system availability and aid troubleshooting, organizations have turned to AIOps (Artificial Intelligence for IT Operations), a technology based on AI and Machine Learning, to automate the identification and remediation of numerous IT issues and automate day to day IT operations activities.

AIOps is helping organizations cope with the challenges of digital business transformation, siloed IT operations and the exponential growth of operational data such as logs, alerts, network faults and performance data generated by the typical digital enterprise. AIOps can use that data to understand dependencies between IT entities across domains, observe the health of critical IT assets, understand business impacts and improve visibility into root cause of system outages and slowdowns.

Harness the Power of Big Data with AIOps

Using big data analytics and machine learning algorithms, AIOps solutions can ingest and aggregate multiple streams of metrics, events and logs to filter through noise and uncover problems. They can provide IT departments with valuable insights into complex cloud-based and virtualized environments, system problems, and business-impacting issues. But the success of the AIOps platform depends on its access to cleanse the disparate data gathered from all across the hybrid IT ecosystem, using various data lineage and relationships. Without the complete set of data and the data relationships, the AIOps system can’t analyze and learn from it, and its success is limited.

Why is this? At its core, AIOps is data-driven, so it requires access to all relevant operations data, including unstructured machine data such as logs, metrics, streaming data, API outputs, and device data, and structured data such as databases. In order to eliminate false positives and accurately identify cause vs impacts, anomalies across related entities, AIOps solutions must utilize relationships across the entities in the machine learning algorithms.   

AIOps technology learns from the input data source to identify trends and patterns to provide an early warning whenever it discovers anomalies or reoccurrence of a known pattern indicating business impacting incident. By correlating and analyzing data from multiple enterprise application and infrastructure domains, the right AIOps solution can reveal trends and patterns within the “noise” of millions of system incident reports, highlighting potential risks and performance issues. It can also uncover patterns to show what has occurred, a boon to system diagnostics and predictive analytics.

Not all AIOps are created equal

AIOps is a multi-layered platform whose capabilities should include efficient data collection at big data scale, correlation across the collected data, machine learning, analytics and visualization. Most AIOps vendors focus on capabilities of data ingestion, and machine learning for noise reduction and root-cause failure analysis. However, when shopping for an AIOps platform, it helps to remember that AIOps solutions come with varying functionality and ability to manage data sources.                

Cross-Domain Data correlation provides valuable insight

Successful AIOps platforms need to be able to collect data from the entire multi-vendor and multi-domain environment, including network and storage solutions, containers, and public cloud. So, it’s important to select an AIOps platform that can ingest, correlate, and provide access to a broad range of historical and streaming data types. This will enable a broader analysis of trends and issues within the distributed hybrid IT ecosystem and avoid blind spots.

The AIOps solution’s value lies in its ability to ingest and correlate data across the siloed hybrid environment, helping organizations deal with the high volume, variety and velocity of data generated by today’s complex IT operations. Within the data, the AIOps platform can uncover patterns, which can then be used historically to identify the root causes of specific system issues in real time, or proactively to predict potential problems.

Data correlation capabilities have other benefits as well, such as revealing application dependencies and what specific resources each application requires. The AIOps platform may also be able to unite the power of machine learning and big data with domain knowledge to identify a multitude of data relationships and interdependencies. This insight can help IT managers better allocate resources, plan migrations, and purchase only what their cloud-based applications really need.

Enhance digital business operations with AIOps

Today’s modular, dynamic and distributed IT systems require a new multi-perspective approach to fully understand how they’re operating. One approach is to implement AIOps solutions capable of ingesting, correlating, and analyzing data from a number of sources and across IT siloes. This ability to consolidate and analyze system information gives IT teams the ability to more quickly diagnose system issues and resolve proactively before it impacts business

Business applications are the lifeblood of every digital enterprise. With more mission-critical applications based in the cloud, managers need better tools to understand and track how those applications are performing. Done right, an AIOps implementation can lead to a decreased mean time to remediation and better proactive problem solving. By increasing system availability and responsiveness, AIOps can enhance your digital business operations and improve profitability.

Rev Up Your Digital Transformation Engine with AIOps

Digital transformation is a mandate for the online business world, and it’s at the top of every CIO’s agenda. More than just an IT challenge, digital is changing economic fundamentals, business dynamics, and competition on a global scale.

To support the scope and scale of digital-driven change on the organization, IT executives are spending big money on solutions. Industry analyst firm IDC estimates spending will exceed $2 trillion in 2019, and 40 percent of all technology spending will be for digital transformation technologies. And for good reason. Sixty-four percent of IT executives surveyed expect to derive significant value from digital technologies over the next two years.

Yet, despite the investment, IDC also predicts that 75% of CIOs and their enterprises will fail to meet all of their digital objectives in 2018. There are many reasons why digital initiatives fail, but one reason is that they create a whole new set of issues for IT. The level of complexity created by digital has never been seen before, and it continually drains resources and budget.

IT is Drowning in Complexity

It’s easy to see why digital transformation is falling short. IT teams are bogged down by the sheer complexity of today’s hybrid, dynamic IT environments. Along with steep learning curves and lightning-fast changes to new technology, IT departments must cope with soaring consumer expectations, supporting legacy systems, lack of skilled talent, disparate tool sets, and opaque physical and virtual IT infrastructures. These factors complicate IT staff’s ability to oversee operations and optimize system performance.

To demonstrate how data complexity impairs IT operations, a recent IDC article describes how data analysts spend over 80% of their time on data collection, preparation, and governance, versus just 20% of their time on data analytics, where the real business value lies. The problem is compounded by the growth in data volumes as well as the increasing complexity of the data itself. The article points out possible solutions, noting that “machine learning has the potential to significantly change the way data is managed and automate many of the tasks related to data.”

Blinded by the Details

Despite continued investments in system resources, IT cannot holistically see what’s in their physical and virtual infrastructure. And without a clear view of the entire IT environment and the ability to make sense of the mountain of data being served up by various system tools, Ops teams can’t figure out what’s wrong – or how to fix it.

We have seen this challenge repeatedly at our prospective customers. Recently, we visited a company using 17 different tools to monitor infrastructure, applications and services. Each tool has its own portal, its own alert system, and is owned by a different department. There is no way to correlate the data generated from each of these disparate tools. When there is a critical alert, support staff must email back and forth between departments to gather information needed to identify root cause – MTTR can take hours while the business is at a standstill.

Transforming IT with AIOps

Traditional, domain-centric monitoring and IT operations management is no longer adequate in today’s dynamic virtualized environment. These older systems cannot correlate the onslaught of data various IT domains create, and they’re unable to provide the insights IT operations teams need to proactively manage their environments.

But you can rev up digital transformation initiatives with AIOps – Artificial Intelligence for IT Operations. These software systems combine big data and AI or machine learning technology to enhance and partially replace a broad range of IT operations processes and tasks, including availability and performance monitoring, event correlation and analysis, IT service management, and automation — dramatically simplifying IT operations.

AIOps automatically correlates the millions of data points across the entire stack, applying machine learning so IT can increase end-to-end application assurance and uptime. By correlating, visualizing and predicting issues across hybrid IT stacks, AIOps provides the insights IT teams need to proactively manage and support their digital environments. The improved visibility into the system components and their interdependencies helps organizations accelerate their technology migrations.

The business benefits of AIOps are clear. AIOps optimizes IT by automating 
root cause analysis, enhancing system performance and availability. It can dramatically simplify IT operations, improve efficiencies, and drive down costs. The technology can free up an amazing amount of resources, reducing waste to make operations more efficient. In turn, the organization can align IT and LOB to focus on business transformations that drive higher financial results.

This article was originally published in insideBigData.

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