CIO’s face many challenges today – cybersecurity threats, limited budgets, and business transformation hassles, to name a few. But would you believe the biggest worry is headcount? Yes, according to a May 2018 Gartner survey, CEOs said a lack of talent and workforce capability is the biggest inhibitor of digital business progress. There just aren’t enough trained IT professionals to go around, and the competition for available tech talent is fierce.
Current reports show IT employees nearly at the top of the hiring list. According to Indeed’s Employer Outlook 2018 survey, 75 percent of those surveyed plan to hire more IT workers this year. With an estimated one million computer programming jobs in the US expected to go unfilled by 2020, CIO’s need to get creative with their hiring and retention strategies.
Recruiting Opportunity – Learn from the experts
Professional recruiters and consultants have valuable recommendations on how to win the talent war when vying for high-demand IT workers. They include:
- Look for Characteristics – In lieu of specific domain experience, look for candidates that have these characteristics – mathematical aptitude, curiosity, creativity, perseverance, rapid learning, passion for problem solving, and interest in your specific business.
- Think outside the box – According to Gartner, CIO’s who think beyond traditional recruitment processes will have more success tapping into IT talent pools. Relationships with universities, partners and crowdsourcing sites can uncover appropriate candidates. Also train non-IT professionals for IT roles. As IT and business priorities integrate, hiring people with business skills makes sense.
- Match the job description to the actual requirements – It’s vital that the job description accurately defines what the position entails. Not only will this help speed up the hiring process by weeding out mismatched candidates, it will ensure that the new hire understands what is expected.
- Recruit millennials where they congregate – With millennials forecasted to be 35% of the global workforce by 2020, IT recruiters need to target them on sites that they visit, like Snapchat and Instagram.
Modernize Your Organization to Retain IT Talent
CIOs realize that they need to change their culture if they are to retain talented employees. Implementing work-saving automation tools and cutting-edge technology can boost IT professionals’ morale and job performance. Let’s take a close look on how automation like AI for IT Operations (AIOps) changes culture.
- Enable Staff to be More Efficient – Many IT employees feel underutilized and bored with ongoing responsibilities like patch management and system maintenance, with no time to work on innovative projects that benefit the business. Eliminate waste by automating IT inventory discovery. In typical IT environments, staff wastes significant time and resources in performing manual service management tasks since their CMDB is inaccurate and they do not have visibility into the CI relationships. This is specifically challenging when the organization has deployed dynamic environments (virtualized, containers, cloud). To avoid repeated, wasted work, automate the discovery of IT assets.
- Make Teamwork a Priority – Break down internal silos by mapping application to infrastructure. Traditional silos caused by IT monitoring tools force the IT team to manual correlation processes across multiple domains. This means long conference calls, manual collection of large amount of data, and finger pointing when performance issues arise. By mapping applications to infrastructure you break down these barriers and drive constructive teamwork.
- Become Predictive – Increase productivity by automating root cause analysis. Instead of repeating the same manual, error-prone and wasteful troubleshooting process that can last 4 hours on average and consume 11 full time employees in 15% of the cases (Digital Enterprise Journal), why not predict when the next outage will occur? This will not only increase the uptime and performance of the business application, but it will free up the IT staff to work on new projects.
By modernizing recruitment/retention practices, and the IT operations process itself, CIO’s can succeed in hiring and keeping valuable IT personnel. Using AIOps is one way to enhance staff productivity and effectiveness so they become a source of innovation.